Dispatch Support
Your Safety is Our Priority
Whenever you need roadside assistance, just call the number on your membership card
and our 24/7 dispatch service advisors are especially trained to provide you
assistance to help you get out of harm's way and keep you in touch with your loved
ones. We will also contact the police or fire department, if necessary. Before
taking your membership information, you will be asked:
- What is your call back number?
- Are you in a safe location? If not, our advisors will provide you with safety tips
and assistance.
Be Prepared
We recommend you keep your membership card on you at all times and save our emergency
number on to your contacts on your mobile phone. Be prepared to provide the following
details:
- Your Nationwide Roadside Assistance account number
- Your First Name and Last Name
- Provide information on the nature of the trouble.
- The exact location, make, model, year, color and license number of the vehicle.
Service Arrival
While waiting for service arrival, generally we recommend you remain with your vehicle.
For your safety, only accept service from a company marked vehicle. Remain in your
car and let the roadside service provider approach you. Then, slightly roll down
your window to provide the following:
- Nationwide Roadside Assistance Card
- Valid Picture ID
Sign & Drive
Our dispatch agent will handle and coordinate with the on-site service provider
to complete the transaction if necessary. This means you do not provide your credit
card details to the on-site service provider. Instead, you will provide payment
information to our dispatch agent. This is another way we keep your identity safe
and secure - you just sign and drive.