Frequently Asked Questions

Why do I need your membership?

Whenever you are on the road, anything could happen. Without roadside coverage, you pay out-of-pocket for the unexpected high costs of roadside service and will bear the responsibility of searching for a nearby service provider that will be available to assist you. When you are a member of Nationwide Roadside Assistance Safe Ride Motor Club, you simply pay a one-time annual membership fee and you are covered for 3 roadside claims up to $100.00 each per year. Plus, anytime you need roadside assistance - 24 hours a day, 365 days a year – you simply call our 800 number listed on your membership cards and our dispatch advisors will send you an on-site service provider, inform you of safety tips and will call your relatives, police, etc. if needed.

What does the annual membership include?

The annual membership includes 24/7 roadside service in the U.S. Canada and Mexico. Service includes: Towing, Jump Starts, Tire Changes (with your inflated spare), Vehicle Fluid Delivery (cost of fluids extra), Lockout Assistance (cost of key cutting / replacement extra), and Concierge Service (emergency phone call support and assistance). You are covered for 3 incident claims per year up to $100.00 each. Also, you will receive hotel/motel, car rental and entertainment them park discounts.

How many times can I use the service in a year?

Nationwide Roadside Assistance Safe Ride Motor Club provides services to members and their families up to three (3) times per membership year (12 months).

What is “Sign & Drive”?

“Sign & Drive” means you do not pay out-of-pocket to the on-site service provider. Instead, for covered services, payment is made by Nationwide Roadside Assistance Safe Ride Motor Club directly to the service provider.

Is my spouse covered? What about children?

Nationwide Roadside Assistance Safe Ride Motor Club makes services available to your spouse and children who are living at home or are away at college as long as they are under the age of 22 with a valid driver license. They experience all of the same benefits at no additional cost.

Who is considered to be a family member eligible for service?

A family member includes you, your spouse and dependent children living in your household.

How many membership cards do I receive?

Two membership cards are issued in the name of the enrolling member. If you require an additional card for a dependent son or daughter, please call our Customer Care Department at 1-888-860-ROAD or 1-888-860-7623 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday.

When will my membership be activated?

Once we receive your payment, activation of your membership will be complete after 5 business days. Temporary cards will be emailed to you 5 days after purchase. Then, you will receive your membership cards in the mail within 2-3 weeks after purchase.

When will I receive my membership cards?

You will receive your membership cards within 2-3 weeks after purchase. However, you will receive your temporary cards via email 5 days after membership purchase.

How do I become a member?

Simply purchase your membership online with a credit card -Visa, MasterCard and Discover are accepted. If you would like to speak to a representative to pay by credit card over the phone, please call our Customer Care Department at 1-888-860-ROAD or 1-888-860-7623 between the hours of 6:00 AM to 5:00 PM PST, Monday through Friday. To pay by check or money order, simply fill-out the application form and mail your payment to: Nationwide Roadside Assistance, PO Box 26328 San Francisco, CA 94126.

What is the average response time when I need help on the road?

Nationwide Roadside Assistance Safe Ride Motor Club typically services most members between 30 – 45 minutes or up to 60 minutes in rural areas. Response time will vary due to weather conditions, traffic patterns, and your location.

Does Nationwide Roadside Assistance Safe Ride Motor Club cover me while riding or driving in Canada or Mexico? How do I get service if I am in Canada or Mexico?

Yes, Nationwide Roadside Assistance Safe Ride Motor Club provides service in Canada and Mexico. When you need roadside assistance in Canada, simply call the toll-free numbers listed on your membership card.

Does Nationwide Roadside Assistance Safe Ride Motor Club cover all the vehicles I own?

Yes, as long as they fit our vehicle criteria, membership benefits apply to you, and your family members who may be driving regardless of whether the vehicle is owned, leased, rented, or borrowed.

What vehicles are not eligible?

Vehicles designed for commercial use such as vans, trucks, and trailers, taxis, limousines, licensed for professional use are not eligible.

If I don’t have a spare tire, how will tire change work?

If you do not have a usable spare tire, Nationwide Roadside Assistance Safe Ride Motor Club will tow your vehicle to the nearest facility capable of making needed repairs.

How does fuel delivery work?

If a member runs out of gas, sufficient fuel will be delivered so that you can reach the nearest fueling station. Member is responsible for the cost of fuel.

Does Nationwide Roadside Assistance Safe Ride Motor Club cover any parts or mechanical work?

No, we do not cover mechanical work. Nationwide Roadside Assistance Safe Ride Motor Club provides towing, jump start, fuel delivery, flat tire changes and lockout services. Any fluids, batteries, or parts delivered are at your own expense.

What if I am in an accident, will Nationwide Roadside Assistance Safe Ride Motor Club assist me?

No, police involvement prevents us from being able to assist you in the event of a car accident. We recommend you go through your insurance company in the event of an accident to fully maximize on your benefits.

What if I am on a toll-way or turnpike?

In some cases, the toll-way or turnpike has its own towing agency and does not allow us to send you assistance. It is acceptable to use their towers and send in your towing receipts to us for reimbursement consideration.

What does your service exclude?

For information on what our service excludes, please read our Terms and Conditions.